Privacy Policy

This policy explains how Zero BS Coaching (Braydon Luke Schulz, a sole trader, ABN 60 748 249 151, Victoria, Australia; "we", "us") collects, uses, stores and shares your personal information when you use this website, the free macro calculator, the Zero BS app, our coaching, or pay us.

The law we follow

We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Much of what you give us in coaching and in the app (your body, health, training and food) is health information, which the law treats as sensitive information. We only collect it with your consent, and only use it to coach you and run the app for you. We also aim to meet the Victorian Health Records Act 2001.

What we collect

On this website

• Macro calculator: your first name and email, and what you enter to work out your numbers (sex, age, weight, height, activity level and goal), plus the calories and macros worked out for you.
• Coaching applications: your contact details and what you tell us about your goals, training, schedule and lifestyle. Once you enter a valid email, your answers so far are saved as you go, so we can follow up if you don't finish. Unfinished applications are deleted after 30 days.
• Waitlist and launch emails: your name and email, if you sign up.
• Contact: anything you choose to share when you email, call, book a call or message us.
• Automatically: device and browser type and how the site is used, through our hosting and Google Analytics (see Cookies below).

In the Zero BS app

• Account: name, email, optional phone number, login and 2-factor settings.
• Profile: date of birth, sex, height, units and training age.
• Body: bodyweight, measurements, and progress and baseline photos you choose to take or upload.
• Food: food logs, water, saved foods and meals, supplements, and your targets.
• Training: workouts, sets, weights, reps, reps in reserve, notes, personal records and your program.
• Daily and weekly: habits, your morning sleep and feel scores, check-in answers, and the health questionnaire (including health notes).
• Steps and sleep: steps you enter by hand, and, in the phone app, steps and sleep read from Apple Health or Google Health Connect, only if you turn it on. We only read these; we never write to your health app. See Health data and Apple Health below.
• Messages with your coach, and bug reports or ideas you send (with an optional screenshot).
• Leaderboard and friends: your display name, points and friend list.
• Technical: your push notification address and reminder settings, when you last opened the app and which pop-ups you tapped (your coach sees this so they can check in if you go quiet), and when you accepted these documents.
• Barcodes: when you scan one, only the barcode number is looked up. No picture is kept.

The app does not collect your location, contacts, microphone, browsing history or an advertising ID, and has no advertising or tracking tools.

When you pay

We receive your payment records: what you paid, when, and whether a payment is paid, overdue or cancelled. Your card details are handled by Stripe (or Newie, for existing Newie clients) and never reach or get stored by us. If you pay by bank transfer, we see your name and payment reference on our bank statement. If you pay cash, your coach records the payment.

Why we use it

• To coach you: build and adjust your program, set your targets and review your check-ins.
• To run the app for you, show you your progress and history, and let you message your coach.
• To send you reminders and notifications you have turned on (they never show health details on your lock screen).
• To take payments, manage your plan and keep business and tax records.
• To reply to your application or enquiry, and email you your macro calculator results when you ask for them.
• To keep the app and website secure and to fix bugs.
• To send marketing, only if you have opted in (see Marketing below).

We don't use your information for anything else without asking you first, and we never sell it.

Automatic suggestions. The app suggests your next training targets (for example "add a rep" or "go up 2.5kg") from what you log. Your coach can change any of them. Bigger changes, like a lighter deload week or a new calorie target, only happen if your coach accepts them. The app never changes your program by itself.

Your consent for health information

You give consent when you accept your invite or sign up, accept these documents in the app, and tick the consent box on the health questionnaire. You can withdraw consent at any time by emailing us. If you do, we can't keep coaching you or running the app for you, because both depend on this information.

Who can see your information

• You can see your own information in the app.
• Your coach sees your coaching information after logging in with a password and a second step. Your coach can't see a check-in until you send it. Coaching may be delivered by Braydon or another Zero BS Coaching coach; a team coach only sees the clients they are assigned. App-only members have no coach; Zero BS Coaching staff only look at your account when it's needed to support you or keep the app safe.
• Your private exercise notes are visible only to you.
• Other members see only what the leaderboard and community show: your name as "First L." (first name and last initial) by default, your points and your friend list. You can choose to show your full name. You can switch the leaderboard off in the app.
• Never shown to other members: your body weight, measurements, progress photos, check-ins, food, health notes or private weekly score. The only photos other members see are wins you choose to post yourself.
• Other coaches and businesses using the app can't see your information. This is enforced by the database itself, not just the screens.

Health data and Apple Health

Connecting Apple Health (iPhone) or Health Connect (Android) is optional and off until you tap Allow. If you allow it, the app reads only your daily step count and your sleep. It never writes anything to your health app, and it never reads anything else from it, such as heart rate, workouts or medical records.

• What we keep: one row per day with your step count, your sleep minutes and which health app it came from. We do not keep the raw readings.
• Who sees it: you, and your coach if you have one. App-only members have no coach, so only you see it. Other members never see it.
• What we never do: we never use health data for advertising or marketing, never sell it, never share it with data brokers, and never put it in iCloud or any other backup of ours.
• Where it is stored: in Sydney, Australia, with the rest of your app information (see Where it's stored, below).
• Saying no or changing your mind: the app works the same without it. You can turn it off in the app or in your phone's Settings at any time. Steps and sleep already saved are deleted 18 months after your coaching or membership ends, or sooner if you delete your account.

The health notes you type into check-ins and the health questionnaire are covered by the rest of this policy and are treated as health information too.

Notifications

The app asks about push notifications once, after you finish your first workout or send your first check-in, never when you first open it. You can say no and the app still works. If you say yes, your phone's push address is sent to Expo, which passes the message to Apple or Google to deliver it. Notification text never includes weights, health details or private messages. You can switch notifications off in the app or in your phone's Settings.

Label reading

If you choose to scan a nutrition label, the photo of the label is sent to Anthropic, our label reading service in the USA, so it can read the numbers. The photo shows the label, not you, and we send no account details with it. You can always type the numbers in instead.

Where it's stored, and who processes it

Your app and coaching information is stored in Sydney, Australia (Supabase, on Amazon Web Services in the Sydney region). Our email provider and the other providers listed below process only the limited information shown next to each one. Progress photos are kept in a private store that only opens with a link that expires after about a minute.

We use these service providers. Each only gets what it needs to do its job:

If you use our Elite Supps discount code or link, Elite Supps may record that the referral came from us. Google's reviews on this site are shown through Google's Places service.

Overseas disclosure

Your app and coaching records are stored in Australia. Some providers above process limited information overseas, in the countries listed (mainly the USA and the European Union, including Ireland and France). We choose reputable providers that protect information to a standard similar to the APPs, and we only give them what their job needs.

Exercise videos from YouTube are played by Google, which receives your IP address and device information and may store data on your device when you play them.

Cookies and analytics

• This website uses Google Analytics, which sets cookies to count visits and see which pages and buttons are used (for example clicks on Apply). We don't use advertising pixels or sell this data. You can block cookies in your browser settings or use Google's Analytics opt-out add-on, and the site still works.
• The app uses no analytics, no advertising tools and no tracking across other companies' apps or websites, so it does not ask for tracking permission. It stores no advertising or analytics cookies. It only stores what it needs to keep you logged in (in your phone's secure storage, or your browser's storage on the web app).
• If you book a call, Calendly's booking page may set its own cookies.

Marketing

Marketing consent is separate from everything else and is never needed to use the app or be coached. We only send marketing emails if you opt in, and every email has an unsubscribe link. You can also change this in the app or email us. We only use your photos, videos or words in marketing with your separate consent for that use, which you can withdraw at any time.

How we protect it

• Every record in the database checks that it's yours before showing it.
• Coach logins need 2-factor. Logins on your phone are kept in its secure storage.
• Information is encrypted when it travels and when it's stored. Photos are never public.
• Unsent check-in drafts are deleted after 28 days.

If there's a data breach

No system is perfect. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC) as soon as we can, as the Notifiable Data Breaches scheme requires, and tell you what to do to protect yourself.

How long we keep it

• Coaching and app records: your login is deleted at once and your personal extras with it. Your coaching records are kept as Australian health records law requires (7 years) and then deleted, or sooner on request where the law allows.
• Steps and sleep from your phone's health app are deleted 18 months after your coaching or membership ends.
• Payment records are kept for as long as Australian tax law requires.
• Unfinished website applications are deleted after 30 days.
• Mailing list: until you unsubscribe or ask us to delete your details.

Seeing and correcting your information

You can see most of your information in the app. To get a copy of everything, or to correct something, email braydon@zerobscoaching.com.au. We reply within 30 days, free of charge. If we can't do what you ask, we tell you why in writing.

Deleting your account

Close your account in the app (Profile, then Delete my account at the bottom; you confirm with your password and by typing the confirmation phrase) or on the web at app.zerobscoaching.com.au/delete-account. Straight away your login is closed, and your private exercise notes, saved foods and meals, unsent check-in drafts, notification settings and marketing choice are deleted, and any yes to sharing a photo is taken back. Your coaching records are kept for the period above, then deleted. If you ask us to erase them sooner, we do it unless the law requires us to keep them, and tell you which.

Deleting your account doesn't cancel your payments. Cancel your plan under our Terms as well.

Under 18s

The app and our coaching are for adults (18 and over) only.

Complaints

Email braydon@zerobscoaching.com.au first. We reply within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner: oaic.gov.au or 1300 363 992.

Changes to this policy

If we change this policy, we tell you in the app before the change applies, and the app asks you to accept the new version. The latest version is always on this page with its date.

Contact

Zero BS Coaching (Braydon Luke Schulz)
ABN 60 748 249 151
Lynbrook VIC, Australia
Privacy and coaching: braydon@zerobscoaching.com.au
App help: app@zerobscoaching.com.au (see our Support page)